Service Engineer supporting EV charging systems in Italy with both remote and on - site assistance while providing technical support and training to partners.
About the role
- Field Service Engineer for AV maintaining electronic and networked systems. Requires travel for on-site repair and support in both CONUS and OCONUS locations.
Responsibilities
- Install, repair, and maintain advanced electronic, computer, radar, RF, and networking systems in CONUS locations, with readiness for OCONUS deployment as required.
- Troubleshoot and resolve complex hardware and software issues, including system-of-systems failures, networking faults, and C-UAS operational problems.
- Collaborate with engineering and technical teams to analyze failures, implement solutions, and improve system performance.
- Provide on-site technical training, mentorship, and certification support to customer and partner personnel.
- Maintain accurate service records, technical reports, and logs, capturing lessons learned for continuous improvement.
- Follow strict safety and security procedures to protect personnel, systems, and sensitive information.
- Serve as the primary technical liaison with clients, providing updates, addressing concerns, and ensuring satisfaction.
- Manage spare parts, tools, and logistics to maintain operational readiness.
- Support multiple AV systems and initiatives as needed, demonstrating flexibility across a diverse technology portfolio.
Requirements
- Demonstrated experience as an FSR or in a similar technical role supporting radar, networking, computer systems, RF, acoustic, or C-UAS equipment.
- Strong troubleshooting and repair skills across complex electronic, IT, and software-integrated systems.
- Ability to work independently, adapt to rapidly changing operational conditions, and support high-pressure missions.
- Strong written and verbal communication skills for both technical and non-technical audiences.
- Relevant technical certifications or degrees in engineering, IT, electronics, or related disciplines preferred.
- Eligibility for a passport and willingness to meet security and labor requirements for OCONUS deployments.
- Ability to obtain a security clearance.
Benefits
- medical
- dental
- vision
- 401K with company matching
- a 9/80 work schedule
- a paid holiday shutdown
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