Sales Associate responsible for customer service at Bosselman Pump & Pantry. Handling food operations and ensuring a clean environment for customers and associates.
About the role
- Supplier Success Professional supporting Avetta customers in Japanese and English. Assisting with the Avetta Cloud Application and resolving customer inquiries via multiple channels.
Responsibilities
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
Requirements
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Sales Associate responsible for customer service, sales processing, and food safety at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean work environment.
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