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About the role
- Consultant managing Microsoft Teams solutions and client communications. Working with multi-disciplinary teams on digital transformation projects across various sectors.
Responsibilities
- Implement, configure, and manage Microsoft Teams solutions with a focus on Teams Phone and Microsoft Teams Rooms (MTR)
- Deploy and maintain Microsoft Teams Rooms, ensuring performance, stability, and a positive user experience across different environments
- Implement and support telephony solutions in Teams, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations
- Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools
- Support customers in adopting core Microsoft Teams features such as chat, channels, meetings, file sharing, and collaboration workflows
- Work directly with clients to understand business requirements and translate them into scalable technical solutions based on Microsoft Teams
- Deliver technical workshops and training on Teams Phone, Microsoft Teams Rooms, and platform best practices
- Assist with licensing strategy, configuration, and customization of Microsoft Teams and related Microsoft 365 services
- Develop and maintain technical documentation, troubleshooting guides, best practices, and reusable templates for internal use and for clients
Requirements
- Minimum of 5 years of technical experience working with customers in roles such as Unified Communications, IT consulting, or systems architecture
- Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs (Session Border Controllers), and telephony infrastructure
- Hands-on experience with Microsoft Teams Rooms (MTR) on both Windows-based and Android-based platforms
- Strong understanding of network dependencies for media in Microsoft Teams, including firewalls, IP routing, and Quality of Service (QoS)
- In-depth knowledge of Microsoft Teams as a collaboration platform (chat, channels, meetings, collaborative tools, and administrative controls)
- Experience with Microsoft 365 services
- Experience with troubleshooting tools and processes for Teams devices and call quality issues
- Strong analytical skills, organizational ability, and problem-solving capability
- Excellent communication skills for consulting and client-facing environments
- Advanced or fluent English (required)
Benefits
- Meal or food allowance (voucher)
- Multibenefits card (up to Senior Consultant level)
- Health and dental insurance
- Certifications and training
- Life insurance
- Private pension plan
- Avababy: pregnancy support and newborn kit for parents
- Profit-sharing / company performance participation
- Wellhub
- Childcare assistance
- Career mentoring
- Birthday Off policy
- Well-being sessions
- For managerial roles: company vehicle
- Parking
- Fuel allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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