Senior Lead Business Execution Consultant at Wells Fargo driving execution and delivery governance efforts. Collaborating with product and technology partners to establish frameworks and standards for effective delivery.
About the role
- IT Governance Analyst enhancing IT processes and ensuring alignment with business objectives in Brazil. Involved in policy creation and change management for continuous improvement.
Responsibilities
- Support the creation, updating and dissemination of IT Governance policies, standards and procedures, ensuring adherence to best practices and regulatory requirements.
- Develop, monitor and analyze performance indicators (KPIs) to support decision-making and promote continuous improvement of IT processes.
- Act directly in change management, assessing impacts, risks and dependencies.
- Participate in CAB meetings, contributing to the approval, prioritization and alignment of changes with the organization’s strategic objectives.
- Perform impact, risk and urgency analysis of change requests (RDMs).
- Validate scope, maintenance windows, deployment plan and rollback plan.
- Validate high-impact changes and communicate critical issues to the areas involved.
- Monitor critical deployments and coordinate with technical teams.
- Ensure adherence to Change, Release and Configuration procedures.
- Validate and review release calendars, baselines and maintenance windows.
- Ensure correct registration of changes and their relationships in the CMDB.
- Monitor assisted operation post-deployment and incidents after changes.
- Guide analysts at other levels regarding the formal rules of the process.
- Communicate high-impact changes to business areas.
- Identify opportunities for continuous improvement in the Change process.
Requirements
- Solid knowledge of ITIL 4 (certification desirable);
- Solid knowledge of COBIT (certification desirable - COBIT 5 or higher);
- Proven experience in operating and improving service governance processes;
- Experience with ITSM tools, CMDB and governance portals;
- Ability to build dashboards and management/executive reports;
- Knowledge of process mapping (BPMN is a plus);
- Bachelor's degree completed or in final stages in IT, Engineering, Business Administration or related fields.
Benefits
- Unimed health plan and Bradesco dental plan, extendable to dependents;
- Psychological and nutritional counseling;
- Life insurance;
- Maternity Program with extended maternity leave;
- Espaço Cuidar - beauty salon;
- Wellhub (discounts on gyms);
- Relaxing massage at your workstation;
- Transportation voucher;
- Meal and food allowance (Ifood Benefits Card);
- Discounts on daycare and schools for parents;
- Discounts at educational institutions;
- Breakfast and afternoon snacks;
- Home office opportunities;
- Furniture to equip your home office;
- Indica Tech Program - referral bonus for recommending new talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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