Floating Community Manager at Bell Partners overseeing community operations across locations in Metro West. Ensuring high resident satisfaction and managing community staff effectively.
About the role
- Community Manager overseeing multifamily properties at James Crossing. Managing budgets, tenant relations, and compliance while leading on-site staff in Lynchburg, VA.
Responsibilities
- The Community Manager will have a proven track record of successfully managing multifamily properties, including HUD properties, utilizing superior communication skills and a positive attitude.
- Community Managers directly supervise the property’s on-site staff to ensure implementation of all corporate policies and procedures.
- Reporting: Prepare accurate and timely reports (weekly, monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.
- Budget and Expense and Program Goals: Assist in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.
- Capital Improvements: Work with the Regional Manager and corporate team to review and inspect all capital replacement plans; ensure all are within the scope of the approved budget.
- Market Research: Maintain detailed knowledge of the local market / competition and develop tailored marketing plans and strategies.
- Vendor Management: Solicit bids and negotiate with vendors.
- Tenant Relations: Lead the on-site team in excellent customer service.
- Resident Services: Review and monitor the monthly schedule of resident services activities are taking place and supporting of the AHF mission.
- Routine Legal Matters: Lead on-site staff in evictions and other routine legal matters.
- Fair Housing and Legal Compliance: Remain abreast of federal and state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.
- Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures.
- Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.
- Site Inspections: Personally inspect the property on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
Requirements
- At least three (3) years prior experience in on-site multifamily property management, at least one (1) of which must have been a Property Manager / Community Manager of a Tax Credit community
- Proven completion of a leadership development program (preferred)
- High School degree or equivalent (Required)
- Professional Designation or Certification indicating property management expertise (e.g., CPM, ARM, CAM, TCS, HCCP, SCHM, or equivalent designation from a recognized MF industry organization)
- Prior experience with affordable housing programs (income and rent restrictions, LURA and/or Tax Credit compliance, etc.)
- Proficiency with Yardi property management software (preferred) or experience with similar property management software.
- Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both office and maintenance personnel
- 1+ years prior experience evaluating employee performance, coaching and developing team members
Job title
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