Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Engagement Coordinator driving engagement on Dabble's social media channel and reflecting brand values. Leading community campaigns and enhancing user experience within the app.
Responsibilities
- Engage authentically with the Dabble community in-app on 'Banter' using a friendly and conversational tone.
- Serve as both a knowledgeable resource and a supportive community member that users can rely on
- Ensure the 'Banter' community experience consistently reflects Dabble's core values
- Celebrate community achievements, such as Big Wins, Follower Milestones, and Hot Streaks, by sharing these successes across 'Banter' channels
- Document key moments and highlights from 'Banter' channels to share with the broader team
- Curate compelling content from 'Banter' for potential repurposing on the Dabble app or external social media platforms
- Collaborate on monthly reporting and KPI targets
- Collaborate closely with both the Community Engagement team and other departments to successfully execute 'Banter' campaigns, giveaways, promotions, and other initiatives
Requirements
- 1-2 years of experience as a social media moderator or customer service representative
- Proven experience interacting with sports fans, ideally gained through marketing, CRM, or other related roles
- Ability to thrive in a fast-paced and dynamic work environment
- Excellent written and verbal communication skills
- Results-oriented, self-motivated, adaptable, and enthusiastic
- Resilient and confident, able to interact comfortably with individuals from diverse backgrounds
- Demonstrated high levels of personal integrity and the ability to maintain confidentiality.
Benefits
- Three weeks of paid vacation leave per year
- Two weeks of paid sick leave per year
- 401k matching up to 200%*
- Health insurance*
- Unpaid time off available
- Paid parental leave available
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year.
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