Director of Tax Client Operations leading enterprise tax operations and compliance for HCM and HRIS platforms. Overseeing compliance with federal, state, and local tax regulations while delivering world-class client support.
Responsibilities
Lead and manage the Enterprise/Reseller Tax Support function, setting strategic goals and ensuring operational excellence.
Build and scale a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
Serve as a key advisor to senior leadership on tax-related matters impacting the HCM/HRIS landscape.
Ensure tax processes (e.g., payroll tax filings, unemployment tax, W-2 processing) are compliant with federal, state, and local regulations.
Monitor legislative and regulatory developments and assess their impact on systems and operations.
Collaborate with Legal, Risk, and Product teams to ensure tax compliance is embedded in product offerings and client deliverables.
Oversee daily operations related to tax filings, amendments, payments, reconciliations, and year-end processing.
Design and implement scalable processes and automation to support enterprise clients with complex tax needs.
Manage relationships with third-party vendors, agencies, and partners as needed.
Act as a key escalation point for complex client tax issues, ensuring timely resolution and communication.
Provide thought leadership and technical tax expertise to internal teams including Customer Support, Sales, and Product Development.
Develop and maintain knowledge content, tools, and training to support internal stakeholders and client education.
Partner with Product and Engineering teams to guide tax-related system development and enhancements.
Ensure accuracy and timeliness in tax configurations, updates, and system testing.
Champion the integration of tax compliance automation and self-service tools for clients.
Requirements
Bachelor’s degree in Accounting, Finance, Taxation, related field or equivalent work experience.
10+ years of progressive experience in payroll tax or employment tax compliance, preferably in an HCM/HRIS or payroll service provider environment.
5+ years of experience in a senior leadership role managing enterprise tax operations.
Deep understanding of multi-state and federal payroll tax regulations and reporting.
Proven ability to manage large, cross-functional teams and complex operational processes.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills, with an ability to translate complex tax concepts to diverse audiences.
Preferred: CPA, CPP, or equivalent tax certification.
Experience in SaaS, technology, or software product environments.
Familiarity with tax integration in large-scale HCM/HRIS platforms.
Knowledge of systems like Workday, ADP, UKG, Oracle HCM, or similar.
Benefits
Medical, Dental, Vision, HSA, FSA- All effective on day 1!
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
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