Culture & Community Specialist at Acorns bridging remote and in - office cultures through events and engagement. Leading initiatives for community building and operational excellence in Irvine office.
About the role
- Community Engagement Specialist responsible for increasing member engagement at Associations International. Facilitating community connections and supporting membership renewals with proven service skills.
Responsibilities
- Focus on increasing member engagement and interaction with the Quest online community, especially around the Quest online groups
- Execute tactics and programs to increase online membership engagement within the Quest website, forums, events and other activities
- Onboard new community members/accounts
- Sharing and promoting new members with the appropriate Quest teams
- Serve as key staff liaison with group leader, providing Quest information and facilitating best-practice sharing around group management/execution
- Monitor and provide guidance on the community-specific digital experience, which includes but is not limited to forum activity, community-specific events pages, online content (blogs, file library, content centers, customer stories, etc.), content tags, special interest and regional groups, etc.
- Work with the Quest Education team as the key liaison to community subject matter experts (i.e. SIGS, Advisory Boards, Ambassadors, etc.) to drive the development, selection and delivery of exceptional content digitally and at face-to-face events
- Assist the Quest Director of Community Engagement executing the community-specific Vendor Alliance and Apps Unlimited programs.
- Work with community vendors and Oracle to bring their customers to Quest events and membership
- Assist with community and member surveys, monitor survey progress, and help drive participation
Requirements
- Bachelor’s degree and 4+ years of related professional experience
- Self-motivation
- Exceptional communication and customer service skills
- Ability to prioritize responsibilities and multiple projects, work independently and with a team, and meet deadlines in a fast-paced environment
- Proficiency with Microsoft Office and related software
- Ability to travel as needed
- Enjoy working in a true team environment
Benefits
- Flexible Work: This role will have the flexibility to work from home frequently with regular all-staff in office days.
- Award-Winning Culture: Best Places to Work in Kentucky (since 2012)
- Competitive Compensation: Based on experience
- Purpose-Driven Work: Support an association making an impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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