Digital Operations Lead at Boeing ensuring digital standards and quality across projects. Responsible for governance and acceptance of digital deliverables in construction and engineering.
About the role
- Customer Operations Analyst focused on billing and operational reporting at Aspire Software in Lebanon. Ideal for those early in their career or transitioning into operations or analytics.
Responsibilities
- Support day-to-day customer billing activities, including billing inquiries, usage-based charges, subscription or contract changes, credit requests, and payment method updates.
- Ensure billing inputs are accurate, complete, and aligned across systems and internal records.
- Partner with Finance, Customer Success, Customer Support, and Transactional teams to support accurate, timely billing.
- Communicate clearly and professionally with internal teams and, when needed, externally with customers to explain billing data or operational findings.
- Build and own internal operational reporting, including defining key metrics, reporting structure, cadence, and governance.
- Develop, maintain, and continuously improve recurring operational and KPI reports.
- Partner cross-functionally to determine data sources, tools, and best practices.
- Ensure reporting is accurate, reliable, and delivered consistently.
- Support ad hoc analysis to inform operational and business decisions.
- Document and refine operational and billing workflows to improve clarity and efficiency.
- Apply a continuous improvement mindset to processes, reporting, and tools.
- Identify opportunities to streamline manual or repetitive work using automation, templates, or AI-enabled approaches.
- Bring structure and clarity to fast-moving, evolving operational inputs.
- Use Excel extensively for analysis, reconciliation, reporting, and data validation.
- Experiment with tools—both modern and legacy—to determine effective ways to analyze and present information.
- Leverage AI tools to improve efficiency and insight generation.
- Work within CRM, support, billing, financial, and reporting systems.
Requirements
- Strong proficiency in Excel.
- High attention to detail and comfort working with operational and billing data.
- Ability to thrive in a fast-paced, evolving environment and bring clarity and organization.
- Strong communication skills and ability to work with all levels of an organization.
- Comfort communicating externally with customers when needed.
- Organized, dependable, and deadline-oriented.
- Curious, proactive, and improvement-focused.
- **Preferred Qualification**
- 1–3 years of experience in operations, coordinator, analyst, or administrative/billing support roles.
- Exposure to SaaS, subscription-based billing, customer operations, or business operations.
- Experience working with both modern platforms and older technologies.
- Familiarity with CRM, support, billing, or financial systems.
- Interest in operations, analytics, or business performance reporting.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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