Director of Experience Product Management at TIAA, enhancing services for plan sponsors and consultants through strategic product leadership. Focused on client experience and innovation through AI.
About the role
- AI Product Lead at Aspire Software identifying and scaling AI-powered solutions. Engaging directly with customers, prototyping rapidly, and owning full product lifecycle.
Responsibilities
- **AI-First Product Building**
- Build working product solutions using AI as the primary execution medium
- Rapidly prototype, iterate, and refine solutions to validate ideas early
- Use AI agents for requirements analysis, design exploration, implementation, and testing
- Move from problem understanding to working solution without reliance on legacy SDLC rituals
- **Customer Discovery & Engagement**
- Engage directly with customers to understand workflows, pain points, and unmet needs
- Use live demos and working prototypes to drive customer conversations
- Validate solutions through real usage, not assumptions or opinions
- Build trust by clearly explaining AI behavior, limitations, and tradeoffs
- **Problem Framing & Opportunity Identification**
- Frame problems clearly and precisely before execution
- Identify new AI-powered solution opportunities and revenue potential
- Evaluate ideas based on impact, feasibility, and learning velocity
- Use experimentation to discard weak ideas quickly
- **Outcome Ownership**
- Define success in terms of adoption, retention, efficiency, and revenue impact
- Prioritize initiatives based on outcomes, not feature volume
- Continuously assess whether solutions are creating real value
- Own the full lifecycle from idea to impact
- **Cross-Functional Leadership**
- Work closely with AI Product Engineers and AI Developers within AI Pods
- Align engineering, design, and data efforts around outcomes
- Communicate clearly with internal stakeholders
- Represent the product externally with credibility and clarity
- **What This Role Is Not**
- Not a backlog or roadmap-only role
- Not a handoff-based product manager
- Not a requirements writer detached from execution
Requirements
- **Core Capabilities**
- Strong ability to build working software using AI tools
- Proven experience rapidly prototyping and iterating on product ideas
- Deep understanding of probabilistic AI systems and guardrails
- Ability to reason about systems end-to-end
- **Product & Business Acumen**
- Experience engaging directly with customers
- Ability to identify business and revenue opportunities
- Strong product judgment and taste
- Comfort prioritizing under uncertainty
- **Communication & Leadership**
- Ability to explain complex AI behavior clearly and honestly
- Strong storytelling grounded in real system behavior
- Comfortable leading through influence rather than authority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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