IT&D Director leading large - scale, complex infrastructure transformation initiatives at Reckitt. Responsible for strategic oversight and cross - functional alignment to deliver resilient and scalable infrastructure platforms.
About the role
- Director of Digital Practice Experience supporting the Aspen Dental brand, responsible for best-in-class digital ecosystem and customer experience across workflows.
Responsibilities
- Shape and deliver a best-in-class experience across Aspen Dental’s digital ecosystem
- Own the end-to-end customer experience for digital workflows supporting dentures, implant planning, and surgical guide design
- Oversee multiple practice-facing service teams and establish a real-time clinical record acquisition review function
- Identify friction, drive simplification, and improve the experience for doctors, offices, and patients
- Lead customer service teams handling both transactional and skilled support
- Build and scale a clinical record acquisition review function
- Optimize the digital operations to simplify workflows and improve customer experience
- Build, lead, and develop high-performing teams using data to inform priorities and measure impact.
Requirements
- Bachelor’s degree in Operations Management, Business, or related field (Master’s preferred)
- 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies
- Demonstrated ability to stand up new functions and scale them effectively, including offshore operations
- Prior experience leading multi-team service or enablement organizations
- Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions
- Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals.
Benefits
- paid time off
- health insurance
- dental insurance
- vision insurance
- 401(k) savings plan with match
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