Customer Support Specialist at Sweep aiding clients in climate journey using SaaS solutions. Collaborating with teams to enhance customer satisfaction and technical issue resolution.
About the role
- Customer Service Representative handling inquiries and support for ASC Engineered Solutions via phone, email, and chat. Resolving customer complaints and ensuring satisfaction with a B2B focus.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned
Requirements
- Bachelor's degree or equivalent work experience in a B2B Customer Service role.
- Excellent communication skills (verbal and written) with ability to handle conflict resolution.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to remain calm and composed under pressure.
- Proficiency working in a ERP. CRM experience is a plus.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsible for equipment inspection, rentals, and customer education.
Customer Service Representative assisting with U - Haul products and services in a supportive team environment. Handling rentals, inspections, and customer education on - site at the U - Haul center in Ahwatukee.
Customer Service Representative assisting U - Haul customers inside and outside with products, rentals, and services. Responsibilities include cleaning, inspecting, and managing equipment using technology.
Customer Service Representative providing assistance with U - Haul products and services at center. Engaging with customers, managing rentals, and maintaining equipment.
Customer Service Representative assisting customers in U - Haul centers and managing rentals. Utilizing technology to ensure a seamless experience for those seeking U - Haul services.
U - Haul Customer Service Representative assisting with equipment inspections and customer inquiries. Engaging with customers and using technology to manage rentals and returns in Elyria, Ohio.
Customer Service Representative assisting U - Haul customers with service and equipment. Working as part of a supportive team in a U - Haul center in Woodlawn, Maryland.
Intern supporting Inside Sales at Prysmian in Sorocaba, performing client registration and sales proposals analysis. Collaborating with internal teams and assisting in administrative routines.
Commercial AI Specialist enhancing customer support through technical problem - solving and automation for Billdu, a global product company.