Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Customer Engineer crafting solutions with GenerativeAI for enterprise customers. Collaborating with global teams and optimizing customer workflows with tech expertise.
Responsibilities
- Craft AI agent tasks focused on customer workflows, pain points, and business goals
- Build and integrate enterprise systems through APIs (REST / GraphQL), knowledge bases, and LLM tooling to unlock business value
- Run tight feedback loops with customers through testing and optimization
- Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
- Work with Engineering and Product teams to influence features based on customer needs
- Drive adoption of new AI capabilities through beta testing and implementation
- Get creative to make customers successful with GenerativeAgent
Requirements
- Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience
- Strong technical skills in Python and/or JavaScript with ability to quickly learn complex AI/ML systems
- Entrepreneurial mindset with bias toward action and customer success
- Good communication skills for customer-facing technical discussions
- Comfortable working in fast-moving environments where you help shape solutions
Benefits
- Competitive compensation
- Stock options
- ICICI Lombard General Insurance LTD
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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