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About the role
- Insight Analyst delivering impactful supporter insights for informed decisions at Arsenal. Collaborating across teams for strategic knowledge and recommendations about supporter experiences.
Responsibilities
- Analyse supporter behaviour trends - you’ll identify patterns in engagement and share meaningful insights that guide planning and decision making
- Create and distribute insight reports - you will deliver a range of weekly and monthly reports that support key commercial stakeholders
- Support forecasting and modelling - you'll work closely with the Senior Insight Analyst on supporter forecasts and bespoke modelling projects
- Design and analyse research surveys - you will help build supporter surveys and CX touchpoints and turn results into insight-led recommendations
- Support digital analytics requests - you'll work with teams across Social, Marketing, Partnerships, Campaigns and Retail to interpret GA4 data across our platforms
- Contribute to social analytics reporting - you will use Emplifi to meet a variety of social reporting needs
- Turn segmentation insights into action - you'll share findings from our segmentation work to help teams create more targeted and valuable supporter experiences
Requirements
- Insights or analysis experience - you have previously worked in research, insights, data analysis or a similar discipline
- Advanced analytical capability - you are confident working with Microsoft Excel and interpreting complex datasets
- Knowledge of key digital tools - you understand Google Analytics 4 and ideally have familiarity with SQL, DataBricks, Looker Studio, or BigQuery
- Proactive problem solver - you enjoy tackling challenges and finding creative ways to deliver clear and actionable insights
- Excellent stakeholder management - you build effective relationships, communicate confidently and adapt your insights for a wide range of audiences
- Collaborative and passionate team player - you bring energy, curiosity and a desire to drive progress across our club through teamwork and collaboration
- Relevant academic background - you're ideally educated to degree level or equivalent, preferably in a mathematics‑related discipline.
Benefits
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
- An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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