Field Service Technician providing installation and maintenance services for financial institutions. Working with electromechanical equipment like ATMs and self - checkout systems in assigned territories.
About the role
- Field Applications Engineer focusing on customer engagement and engineering solutions with Arrow Electronics. Driving demand creation and managing technical requirements for electronic components.
Responsibilities
- Spending a majority of your time in front of customers to influence component selection.
- Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.
- Manage supplier and customer expectations by building and developing relationships, keeping stakeholders up-to-date on activities, plans, and progressing towards initiatives.
- Identify key relationships amongst decision makers within suppliers and customers.
- Growing your account base each quarter.
- Drive demand creation by maximizing Arrow content on designs.
- Understand customer needs and leverage Arrow’s engineering and design services resources to facilitate solutions for customers.
- Apply technical knowledge to influence designs utilizing solution selling, resources, and strategies.
- Identifying solutions and resolutions to customer design needs and issues.
- Monitoring your performance metrics throughout the quarter and taking corrective action as necessary to ensure you are on track to meet or exceed them.
- Presenting technical seminars and workshops around your supplier lines.
- Providing frequent updates to field sales team and being a motivating force around your supplier lines.
- Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation.
- Technical calibrations & research with sales & other Arrow depts. & Suppliers in support of the customer design.
- Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales.
- Attend and actively participate in strategic branch meetings and QBR.
- Develop and drive strategic technical plans by supplier line or customer solutions.
- Participate in ArrowEDGE initiatives through branch training and customer calls.
- Organize engineering customer events.
- Meeting with suppliers to review recent customer design activity and identify compelling solutions to promote with those customers.
- Attend supplier trainings in person and via conference calls.
Requirements
- Typically requires a 4-year degree (engineering preferred)
- Minimum of 5 years of related experience;
- In-depth knowledge and experience with system/board/engineering solutions and electronic components
- Solid communication skills
- Breadth of knowledge of electronic components
- Experience with design engineering
- Solves complex problems; takes a new perspective using existing solutions
- Independent worker with a willingness to learn
- Experience with RF design, high power (silicon carbide) design, analog experience, robotics, and AI is a plus!
Benefits
- Medical, Dental, and Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- And more!
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