Studio Operations & Launch Manager at Arketa empowering wellness studios in New York City. Leading studio opening, consulting for owners, and ensuring luxury guest experiences.
Responsibilities
Act as a visible, calm, and professional leader on the studio floor
Set the standard for luxury hospitality, warmth, and operational excellence
Ensure every guest interaction reflects brand values and consistency
Support front-of-house teams with real-time coaching and guidance
Resolve guest issues with empathy, clarity, and strong judgment
Support the full studio opening process, including operational workflows and readiness
Staff onboarding and training execution
Systems setup and day-one playbooks
Identify operational gaps and implement practical, scalable solutions
Partner with leadership to ensure the studio opens on time, prepared, and confident
Help translate strategy into repeatable, day-to-day execution
Serve as a hands-on consultant to Arketa studio owners, especially during opening and early growth phases
Help owners configure and optimize their backend operations
Advise owners on operational best practices based on real-world studio experience
Support membership acquisition, conversion, and retention efforts
Monitor daily operational and revenue indicators and flag issues early
Ensure the studio and office are consistently clean, organized, and guest-ready
Support scheduling, coverage planning, and shift readiness
Ensure compliance with NYC labor, safety, and operational requirements
Requirements
4–7+ years of experience in studio management, hospitality, wellness, fitness, or luxury service
Experience supporting studio openings, backend operations, or consulting with operators
Deep understanding of how studios run day-to-day — not just theoretically
Highly organized, detail-oriented, and execution-focused
Comfortable balancing people leadership with systems and process work
Strong communicator who is warm, direct, and practical
Tech-savvy and excited to work deeply in operational tools
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