Lead hands - on technical engagements with strategic customers at Micron Technology. Define solutions across memory and systems while ensuring customer needs are met.
About the role
- Client Solutions Architect optimizing client usage of Arine's Medication Intelligence Platform. Collaborating cross-functionally to enhance healthcare outcomes through technology.
Responsibilities
- Serve as the technical relationship owner for clients, overseeing the technical aspects of the client life cycle from pre-sales through implementation and post-launch
- Lead client discovery discussions, solution design meetings, and workflow mapping sessions with the client’s technical and business stakeholders
- Understand each client’s business needs and goals, translate those business needs to technical requirements for the client configuration of Arine’s platform
- Incorporate technical requirements into broader client implementation project plans in collaboration with Arine’s implementation team
- Continue to be client point-person throughout the engagement to address any technical needs as they evolve
- Drive technical solution delivery across internal and external stakeholders as the key conduit between Arine’s customers and technical teams
- Represent the voice of the client and collaborate with the Growth, Product and Engineering teams and to monitor opportunities for new products and features as Arine grows its customer base
Requirements
- 7+ years of experience in a similar customer-facing technical role such as solution consultant, solutions architect, sales engineer, or technical consulting
- Proven track record of leading complex technical projects and programs with many stakeholders
- Prior background working at a data-centric company; claims and EHR data experience preferred
- Effective group-facilitation skills and confidence in leading client meetings to understand business objectives and clinical workflows
- Excellent written and verbal communication skills; ability to switch seamlessly from executive presentations to white boarding with technical or clinical audiences
- Thrive in dynamic environments, can navigate ambiguity with ease, and able to drive multiple projects at once with expansive ownership
- Experience working in agile delivery environments; proficiency in software delivery and workflow management systems (Atlassian/Jira experience preferred)
- Experience working within the healthcare industry, understanding of clinical workflows and deep knowledge of payer and risk-bearing provider needs
- Comfortable working with human-readable text outputs (e.g. JSON, XML); Bonus points for software development experience with Python or AWS Services
- Undergraduate degree required; Masters experience preferred; Bonus points for Doctor of Pharmacy (PharmD) degree
- Strong knowledge of medication therapy management, comprehensive medication management and quality measures highly desirable.
Benefits
- Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future
- You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
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