Information Architect at Five9 responsible for technical content ecosystem transformation and improving customer experience. Collaborate with various teams to enhance content structure and quality.
About the role
- Principal Architect in the Architecture and Urbanism division at Arcadis. Leading teams to achieve service excellence and sustainable solutions in Healthcare.
Responsibilities
- Lead ultimate accountability for performance (utilization, billability, contribution, debtors etc), service quality delivery within the team; develop and oversee the implementation of the strategy to ensure service quality delivery, service excellence and profitable growth within the team, to support the delivery of the line of business objectives
- Lead, motivate and develop a diverse team of senior specialists by recruiting, setting objectives and reviewing performance to ensure staff are developed, driven and have the necessary skills to deliver the program objectives
- Develop and implement the business plan and ensure the team understands it, and the role that they play in its achievement, through the development of the appropriate culture and the provision of context and clarity
- Lead the identification and targeting of clients through the delivery of service excellence to deliver growth in organic revenue in the team
- Build strong relationships and create successful teams
- Develop enduring relationships with clients to understand their business needs and ensure client satisfaction to improve retention and deliver organic revenue growth
- Coach and mentor studio managers and service managers to ensure all projects are set up for success and appropriate governance is adhered to, with the goal of improved client satisfaction
- Direct the identification of talent in the team in both technical capability and sales and promote career development by directing individuals who are identified, to the appropriate development programs
- Direct decisions on resource utilization within the team and maintain the integrity of the unit composition and pyramid management structure to enable resource optimization
- Direct the identification and management of risk in service delivery and ensure compliance with governance processes in the team to lead to service excellence and client satisfaction
- Maintain an in-depth and up-to-date understanding of the practice group’s clients and the market to identify key trends and emerging opportunities
- Develop relationships throughout Arcadis to foster cooperation and to maximize opportunities to cross-sell within the organization
- Implement the GAU Division strategy
Requirements
- Bachelor's degree or post-graduate qualification and/or fellowship in an appropriate professional institution
- Registered Architect or equivalent preferred
- Substantial experience (18 years or more) in a discipline, including 10+ years' experience in an Architecture consultancy
- Experience leading and implementing complex business change solutions
- Experience managing business relationships at executive level
- Experience managing teams across geographies
- Significant experience on large-scale/highly complex projects
Benefits
- medical
- dental
- vision
- EAP
- 401K
- STD
- LTD
- AD&D
- life insurance
- paid parental leave
- reward & recognition program
- optional benefits including wellbeing benefits
- adoption assistance
- tuition reimbursement
- nine paid holidays
- 15 days PTO that accrue per year
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