About the role

HR Coordinator providing customer service in shared services call center for Aramark. Responsible for inquiries related to HR policy, staffing, benefits, and performance management.

Responsibilities

Provide excellent customer service in response to phone and online inquiries from employees and managers.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure correct work category is assigned.
Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as required.
Process transactions by collecting required information or back-up documentation from the employee, manager or HR.
Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
Perform quality assurance reviews on electronic and manual transactions.
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
Process HR transactions in HCMS.
Run queries and ad-hoc reports from HCMS as needed.
Triage cases as received.
Review and ensure case was completed fully and accurately.
HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes.
Participation in employee engagement activities.
Special projects as assigned.

Bachelor’s degree in HR or related field strongly preferred
Knowledge of HR concepts and terminology
Experience working in a call center environment strongly preferred
Effective verbal communication skills
Effective listening skills
Strong customer service orientation
Confident phone presence
Strong ability to grasp information quickly and probe effectively when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving, and follow-through skills
Strong computer/technical skills; previous HRIS experience preferred
Ability to remain positive under pressure.

Medical, dental, and vision
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage
Flexible work arrangements
Generous PTO, Vacation, and 9 paid holidays
Volunteer days, community partnerships
Employee Assistance Program
Employee discounts on select services and products
My Healthy Changes well-being program
Adoption Assistance & Paid Parental Leave
Tuition Funding Sources and Scholarship Programs
Retirement plan (401K or SIRP for those eligible) with match on annual contributions