Customer Account Manager at Citeo ensuring billing and collections for eco - friendly packaging solutions. Collaborating with clients and managing contracts while maintaining financial integrity.
About the role
- Perform accounts receivables activities including invoicing and adjustments and analyze financial data at APL Logistics. Collaborate with teams to ensure timely collections and reporting.
Responsibilities
- Responsible in ensuring all accounts receivables and general accounting are performed in an effective, accurate and efficient manner.
- Adheres to policies and procedures set
- Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved
- Prepares statements of accounts for exception customers accurately within the time frame
- Sorts and emails statement of accounts with appropriate supporting documents, accurately and on a timely basis
- Resolves billings and any AR exceptions with field personnel within the given time frame
- Assists in timely collections from certain customers by providing further assistance to Collections Team.
- Responds to customers and/or customer service’s queries (emails)
- Maintains Deposit accounts statement and balance
- Performs monthly reconciliation to ensure accuracy
- Assists in solving problems
- Assists Team leader in Ad-hoc Reports/Projects. Provides feedback to supervisors on potential process improvements. Ensures strict compliance with financial policies and procedure.
- Prepares weekly & monthly unbilled report for the stakeholders for the resolution of aged shipments not yet invoice.
- Supports in issuing the credit note for NAM region.
- Prepares the AR trend & payment behavior reporting to Regional Finance to ensure the customers payment trends not impacting the KPI.
- Acts as the key person for discussion and communication with the Regional Finance team
Requirements
- Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.
- Strong communication and problem solving skills
- Possesses strong analytical skills and accounting knowledge
- Proficient in Microsoft Word, Excel & Outlook, SAP
- Data entry experience required
- Excellent command of English (written & verbal)
- Attention to detail and is able to meet tight deadlines
- Committed, meticulous, team player, excellent communication and negotiation skills
- Able to communicate in a professional and positive manner
- Prior working experience in a shared services center
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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