Claims Specialist for Intact Prestige investigating complex property claims for high - net - worth customers. Drive high standards of customer service and thorough investigation practices.
About the role
- Claims Adjuster handling customer service and claims calls for automotive parts. Managing claims files and interacting with various departments to ensure customer satisfaction.
Responsibilities
- Field customer service and claims calls, emails, and faxes efficiently and courteously
- Manage claim files through prompt evaluation, timely follow up, and thorough research
- Examine and interpret, adjust and approve claims for payment based on contract language, terms and limitations
- Handling escalating adjustment and denial claim calls and determine if those calls need further escalation
- Interact with Claims Payment, Administration, Customer Service and other Departments as required
- Take special care to observe all special agent and dealer arrangements
- Type an accurate diary of events into the claim comments to make communication with other claims department employees easier
- Other administrative tasks as assigned by Supervisor
Requirements
- High school education or equivalent
- 2 years automotive, powersports, marine parts, and/or service or other relevant experience
- Excellent verbal and written communication skills
- Problem solving skills
- Working knowledge of PCs/laptops and basic office applications, email, etc.
- Team oriented
- Attention to detail, reliability, and commitment to customer satisfaction.
Benefits
- Hybrid position split between in office and working from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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