Associate/ Consultant (Generalist) focusing on process analysis and improvement in a consulting role. Collaborating with clients to develop tailored solutions in various industries.
About the role
- S&S Banking Consultant providing customer support via face-to-face and digital platforms for Suncorp Bank. Delivering customer-obsessed service and improving banking experiences for all customers.
Responsibilities
- Deliver customer-obsessed service that drives customer satisfaction and first call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
- Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
- Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes
- Contributes to a team culture that is balanced across people, customer, risk, and performance
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines
Requirements
- Experience in delivering high quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments
- Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online.
Benefits
- Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference.
- We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.
- We also provide tools that enable remote work to support flexible work arrangements whenever possible.
- Being part of Suncorp Bank opens a world of exceptional growth opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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