Hybrid Claims Consultant

at Benefact Group

• Job title: Claims Consultant
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Claims Consultant managing end-to-end claims processes at Ansvar Insurance Melbourne. Delivering exceptional customer service and supporting business development while ensuring compliance and quality.

Responsibilities

• Manage end-to-end claims processes, including registration, assessment, negotiation, settlement, and payment verification, ensuring compliance with policy conditions, delegated authorities, and corporate guidelines.
• Deliver exceptional customer service as the primary point of contact for claims-related enquiries, building strong relationships with brokers, distribution partners, clients, and internal stakeholders while resolving enquiries and complaints promptly and professionally.
• Ensure claims quality and best practice, regularly reviewing claims accuracy, monitoring estimates against liabilities, and contributing to the continuous improvement of claims systems, procedures, and strategies.
• Support business development and organisational capability, assisting with key schemes and customers, gathering market intelligence, participating in external events, and maintaining strong industry and legislative knowledge.
• Contribute to a collaborative, high-performing workplace, supporting the Team Leader and senior colleagues with projects, coaching internal staff on systems and processes, promoting company values, and actively participating in learning and development initiatives.

Requirements

• At least 2 years’ experience working in claims management
• Strong commercial negotiation, influencing and stakeholder management skills.
• Outstanding interpersonal and communication skills, both written and verbal, across all levels both internally and externally
• Displays sound judgment and the ability to solve problems
• Excellent analytical and abstract reasoning skills, possessing strong numerical reasoning.

Benefits

• Competitive salary
• Flexible, Hybrid working in modern CBD offices
• Generous industry performance bonuses
• Generous annual leave plus birthday, well-being, paid parental, volunteering & more
• Tailored professional development programs
• Recognised as the Best Australian Workplace for Fathers (2025)
• Good Company Award Winner (2025)