HR Analyst providing support for employee inquiries through ticketing and self - service tools. Managing HR data and documentation in a hybrid work environment.
About the role
- Manager of People Performance at Angle Auto Finance responsible for designing and managing employee performance programs. Collaborating with executives to drive service excellence, performance and development.
Responsibilities
- Performance management and operational leadership focused on staff motivation, coaching, workflow, and service quality.
- Leads end-to-end performance management cycle, manages workflow, absenteeism, team schedules, and staff engagement.
- Owns operational and budgetary responsibilities.
- Drives engagement, motivation, communication, and service excellence; manages complaints related to staff conduct.
- Designs and implements training programs to enhance performance and service excellence; coaches to improve credit skills and performance.
- Conducts quality checks (e.g., phone calls), supports service level improvements, and manages complaint/dispute resolution related to conduct and service.
- Supports maintenance of DA register with Technical Experts but primary focus on performance and operational management.
- Works with data teams to develop reports and analytics on team and individual performance, productivity, and KPIs.
- Collaborates with Executive Manager, Credit Operations, Technical Specialists and Head of to align individual goals with strategy; promotes change management and team engagement.
- Leads change management initiatives; supports strategic planning and operational efficiency.
- Manages day-to-day workflow, staff schedules, absenteeism, meetings, operational reporting, and budgetary activities.
Requirements
- Bachelor’s degree in finance, accounting, economics, or related field, preferred but not essential.
- Demonstrated ability in people management, performance coaching and developing & leading teams
- Strong knowledge of change management and ability to positively lead and execute change activity
- Understanding and/or experience in Credit and Lending processes
- General knowledge of various employment laws and practices of employee relations
- Strong proven analytical abilities and problem-solving skills
- Excellent skills in MS Office Suite (Excel, Word, PowerPoint).
Benefits
- Birthday leave: Enjoy a day off on your birthday, because you deserve it.
- Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.
- Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
- $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
- Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.
- Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.
- Paid parental leave: Be there for life’s most important moments with time to support your growing family.
- SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.
- Purchased annual leave: Gain extra flexibility by purchasing additional leave.
- Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.
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