Hybrid Lead Operational Excellence Consultant – Legal Operations

at American Family Insurance

• Job title: Lead Operational Excellence Consultant – Legal Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $99,000 - $167,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madison, United States

About the role

• Lead Operational Excellence Consultant at American Family Insurance driving process improvement and development within Legal Operations. Collaborate with business and technology leaders to implement strategic solutions and enhance operational performance.

Responsibilities

• Be a strategic change agent to lead the formulation and execution of important plans to help grow an area by process improvement and development.
• Partner with the business and outside vendors to provide expertise in ensuring that main development milestones are achieved.
• Develop solutions and works with divisional and technology leaders to implement preferred solutions.
• Represent division needs in governing and improving existing technology platforms, and partners in researching and procuring new technology.
• Work will include strategy development and execution, matching work process to technological capabilities, and process improvement.
• Analyze data on current state of operational performance; including internal and external benchmarks and baselines, unit costs, and critical customer requirements to shape operational strategy and to implement improvement opportunities and approach.
• Provide recommendations to executives in formulating operational strategy and tactical plans, taking into consideration technology, operational capabilities, regulatory issues, and other business considerations.
• Oversee programs for continuous improvement related to necessary operational strategies and programs.
• Participate in the transfer of knowledge of methodologies and best practices to peers and colleagues through collaboration, mentoring, and formal presentation and consulting.
• Interpret internal or external business issues and recommend solutions and best practices.
• Represent Legal team needs in governing and improving existing technology platforms, and partners in researching and procuring new technology.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Solid knowledge and understanding of P&C insurance operations and management.
• Demonstrated experience consulting to executives level leaders on strategic direction setting and decision making.
• Demonstrated ability to build relationships and accomplish goals across a highly matrixed organization.
• Demonstrated ability to provide clear and effective communication with all levels of leadership.
• Demonstrated experience providing customer-driven solutions, support, or service in complex and ambiguous environments.
• Demonstrated ability to interpret and analyze data and present clear recommendations based on result.

Benefits

• comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• competitive 401(k) contribution
• a pension plan
• an annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave