Senior Development Manager overseeing delivery of new affordable housing developments. Leading a team to ensure project compliance and high - quality execution for Incommunities.
About the role
- Operational Control Manager leading and developing Operational Controllers within Amey's Regional Operations Centre. Ensuring efficient real-time operational activities across the network.
Responsibilities
- Lead, manage and motivate the Operational Controller team to deliver a consistent, reliable operational control function.
- Provide operational resilience as the 5th Controller, including covering sickness, unplanned absences and shortfalls to ensure the ROC remains safely and fully staffed at all times.
- Oversee real-time network operations, ensuring all incidents, events and planned activities are monitored, escalated and recorded appropriately.
- Ensure adherence to operational standards, processes, and regulatory requirements.
- Drive a performance culture, using data, KPIs and regular feedback to continuously improve outputs.
- Act as the senior point of escalation for operational issues requiring leadership intervention or multi-agency coordination.
- Ensure the ROC operates efficiently, maintaining staffing coverage, capability levels, and operational readiness.
- Support incident management activities, providing decision-making, guidance, and coordination as required.
- Work collaboratively with internal teams, emergency services, contractors, and network partners to ensure clear, timely communication.
- Lead on coaching, training, and development to build a high-performing control room team.
- Contribute to operational planning, process optimisation, and service improvement initiatives.
Requirements
- Proven leadership experience within a control room, operational, network, emergency services or 24/7 environment.
- Strong situational awareness and calm, clear decision-making under pressure.
- Experience managing teams, developing talent and driving high performance.
- A structured, process-led approach to operational management and continuous improvement.
- Confidence working with operational systems, data and technology.
Benefits
- Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: Propel your career with clear, dynamic advancement opportunities to roles
- Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
- Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
- Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
- Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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