Information Security Analyst at Exposant 3 overseeing SIEM and security consoles. Collaborating on priority Playbook development and security incident responses.
About the role
- IT Analyst providing 1st line support for Amey's internal staff and external partners in Liverpool. Overseeing incidents and requests while ensuring outstanding customer service in IT support functions.
Responsibilities
- Help build on our image as the friendly and approachable face of IT
- Provide outstanding customer service
- Provide advice and assistance to our customers, partners, and suppliers
- Act as the primary point of contact for all incidents and requests
- Ensure detailed and accurate information is captured at the first point of contact
- Provide initial troubleshooting and diagnostics capabilities
- Maintain our strong first-time fix rates
- Ensure incidents/requests are assigned to the correct technical resolver groups
- Prioritise and categorise incidents in line with our existing processes
- Assist in the handling and management of Major Incidents and outages
- Identify incident trends
- Contribute to our ethos of continuous service improvement
- Promote a strong working relationship between the Service Desk, our technical resolver groups, partners, and suppliers
Requirements
- Previous experience working in a busy IT Service Desk environment
- Demonstrable experience of delivering outstanding customer service under pressure
- Desire to learn about Operational Security and how to handle initial investigations and corrective actions
- A basic understanding of PC hardware
- Experience of remote assistance tools, including Microsoft Remote Assistance, RDP and LogMeIn
- Experience of supporting a Windows 10 / 11 desktop environment
- Experience of providing support in a Citrix thin client environment
- Basic networking principles (TCP/IP, DNS, WINS, DHCP)
- A good working knowledge of the Microsoft Office Suite (2016, O365)
- A good understanding of Active Directory (On Prem and Azure)
- ITIL v4 Foundation level qualification would be desirable
- Vendor qualifications (Microsoft, CISCO, Citrix) would be desirable
Benefits
- Competitive annual salary with potential for yearly reviews
- Career Growth: Advancement opportunities
- Training Opportunities: Comprehensive training, including fully funded leadership programs
- 24 days of holiday plus bank holidays, with the opportunity to buy further days
- Generous pension scheme, with extra contributions from Amey
- Customise your benefits with options such as insurance benefits, Cycle2Work scheme, and access to discounted gym membership
- Access to online portal filled with discounts from leading retailers and healthcare services
- Two Social Impact Days each year, for volunteering and fundraising opportunities
- Family friendly policies for new parents or if you provide care for a dependant
- Membership of Affinity Networks that connect, support and inspire diverse communities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Analyst III at Versant Power engaging with business clients for Microsoft and ColdFusion applications support. Responsibilities include troubleshooting, application development, and project management.
Analyst delivering market research projects for high - growth ventures in health sector. Supporting strategic decisions across market entry, expansion, and investment for venture clients.
Analyst leading and delivering market intelligence projects for high - growth ventures at MaRS. Focused on strategic market insights and client engagement in Cleantech sectors.
Online Brand Protection Analyst ensuring brand safety and supporting clients in online infringement cases. Join Corsearch to work in a diverse team and protect valuable brands globally.
Digital Strategy Analyst partnering with retail executives at Adobe to modernize customer journeys and improve operational efficiencies. Leading strategic initiatives and advising on AI - driven solutions.
Compensation Specialist at Adobe delivering equitable compensation solutions in EMEA. Partnering with HR and business leaders to align compensation frameworks with regional practices and compliance.
Sr. HRIS Analyst managing HRIS administration and support, focusing on project management and analytics. Collaborating with internal customers to enhance HR processes and reporting.
Behavior Analyst Fellow providing ABA knowledge and clinical skills in a supervised environment. Targeting high - quality services and skills for BCBA supervision.
Associate Analyst role at InBloom supervising RBTs in ABA therapy. Provide direct therapy services and support new staff training while collaborating with BCBAs.