About the role

  • Lead Business Systems Analyst managing travel servicing applications integration at Amex GBT. Responsible for testing, pilot activities, and coordinating user validations in travel technology.

Responsibilities

  • Perform comprehensive testing of travel servicing and desktop applications, including add-ons, patches, and installations
  • Manage E2E pilot activities globally, preparing for production deployment
  • Engage with Product and Development Teams and End User Computing
  • Coordinate end-user testing and system validation after major network changes or software updates
  • Investigate and address defects during pilots
  • Participate in the IT Change Management Board for applications supporting travel customer services
  • Build and distribute Service Advisory Communications for planned downtime and software updates
  • Facilitate knowledge transfer with support teams and business units

Requirements

  • Bachelor's or Master's degree or equivalent experience in science or engineering
  • Minimum 6+ years of Travel technology experience
  • Minimum 4+ years of software testing experience in the travel industry, TMC, travel technology, or large software enterprise
  • Familiarity with Amex GBT travel servicing technology or the Travel Technology sector
  • Strong knowledge of Amadeus and Sabre GDS systems
  • Ability to communicate technical information clearly to diverse audiences
  • Strong problem-solving abilities, along with excellent organizational and time management skills
  • Excellent verbal and written communication skills

Benefits

  • Flexible benefits tailored to each country, starting the day you do
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks from major travel providers on flights, hotels, cruises, and car rentals
  • Access to over 20,000 courses on our learning platform and leadership courses

Job title

Lead Business Systems Analyst – Interoperability

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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