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About the role
- Construction Defect Claims Manager leading a technical claims team in a property and casualty insurance company. Responsible for customer service excellence and achieving departmental goals.
Responsibilities
- Leads a team of technical Construction Defect claims professionals ensuring industry leading customer service experience through exceptional service, relationship building, talent training and development and superior claims outcomes.
- Responsible for unit’s achievement of claim department goals established to realize the company’s strategic objectives.
- Partner within department and cross-functional leadership to build agency/policyholder relationships and execute operational plans.
- Promotes the results and success of the organization through advancement of direct reports.
- Lead, direct, and develop staff in area of responsibility with an emphasis on talent management and succession planning in accordance with the company’s strategic direction.
- Collaborate with claims management to develop and implement service strategies that meet or exceed the service levels committed to agents and policyholders.
- Continuously coach and develop direct reports to conduct thorough investigations, assess coverage and liability, and build strong internal and external relationships.
- Guide team in pursuing risk transfer, creating action plans, preparing large‑loss reporting, identifying early resolution opportunities, and maintaining accurate, timely loss reserves throughout the claim lifecycle reflecting probable ultimate exposure.
- Analyze and interpret key performance indicators and other key metrics to identify claim trends and opportunities for improvement to meet department objectives.
- Identify and implement loss cost and ALAE management methods designed to deliver quality claims results.
- Monitor and ensure that claims are adjudicated in accordance with Amerisure claims best practices and litigation management guidelines and quality standards through claims quality assurance programs, including tracking compliance with internal control assessment requirements.
- Partner with field marketing underwriting and risk management leaders to realize strategic and operational objectives.
- Conduct quarterly audits of randomly selected, open, and closed files within assigned team.
Requirements
- Bachelor’s degree required; Juris Doctorate preferred
- 7 years of commercial claims experience including 5 years handling high exposure and complex commercial general liability (primary or excess/umbrella) litigated files and 3 years handling complex construction defect files
- 2 years of leadership experience
- Extensive knowledge of current tort, contract, and coverage laws in multiple jurisdictions, including experience in TX, FL, SC, GA, and AZ
- Ability to identify and elevate potential aggravated liability and direct resolution strategies to mitigate exposure
- Extensive insurance coverage experience involving multiple policy years with variable jurisdictional allocation
- Intermediate computer skills required including Microsoft Office Suite
- Possesses a thorough understanding of general liability, pollution/professional liability, surety, reinsurance and subrogation/recovery claims
- Demonstrates superior knowledge of claims situations and all aspects of coverage analysis and litigation management process
- Ability to think strategically with supporting analytical and critical thinking skills, including the ability to deal with ambiguity
- Strong leadership capability with experience in building and leading highly successful teams
- Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers
- Ability to travel overnight and locally up to 15%.
Benefits
- competitive base pay
- performance-based incentive pay
- comprehensive health and welfare benefits
- 401(k) savings plan with profit sharing
- generous paid time off programs
- flexible work arrangements to promote work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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