Hybrid Internal Communication Specialist

at American Tower

• Job title: Internal Communication Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santiago, Chile

About the role

• Internal Communication Specialist focused on delivering communication strategies for employee engagement in Latin America. Enhancing workplace culture through targeted initiatives and partnerships.

Responsibilities

• Under the guidance of the Senior Manager, develop and maintain communication plans and editorial calendars to ensure timely and high-quality content delivery.
• Create, edit, and publish internal communication materials, including newsletters, employee research summaries, manuals, intranet content, and company-wide updates.
• Collaborate with cross-functional teams to identify communication needs and deliver effective messaging that keeps employees informed and engaged.
• Manage multiple communication projects simultaneously, ensuring alignment with company policies, tone, and strategic objectives.
• Plan and coordinate internal events such as town halls, celebrations, lectures, and all-hands meetings, ensuring alignment with annual goals and company culture.
• Serve as the communications lead for assigned departments or initiatives, developing concepts, reviewing materials, and coordinating execution.
• Propose and implement innovative communication strategies and tools to enhance employee experience and workplace culture.
• Act as a strategic partner to internal stakeholders, crafting communication narratives that support long-term business objectives.
• Design and develop presentations, slideshows, and multimedia content (audio/video) for internal use.
• Prepare the visual identity of internal campaigns, coordinating with agencies and internal teams to ensure brand consistency.
• Support content development for the company intranet (Employee Portal), ensuring information is current, relevant, and engaging.
• Coordinate with corporate and regional communication teams to ensure consistency in messaging, timelines, and best practices.
• Translate, localize, and adapt corporate communications to ensure alignment with local teams and cultural context.
• Manage external vendors and suppliers as needed to ensure timely and high-quality delivery of communication projects.
• Manage internal communications metrics and communications BI.
• Support of local Country Leads internal communications agendas.

Requirements

• Bachelor’s degree in Communications, Public Relations, Marketing, Business Administration or similar.
• Postgraduate specialization in Communications is a strong plus.
• Minimum of 5 years of experience in the communications field.
• Experience working in a multinational or cross-cultural environment is preferred.
• Bilingual fluency in Spanish and English, with strong reading and writing skills.
• Outstanding written, verbal, and presentation skills, with the ability to communicate clearly at all levels.
• A natural storyteller who enjoys crafting compelling messages.
• Strong interpersonal and relationship building abilities, with a genuine commitment to exceptional internal service.
• Tech savvy and curious, comfortable adopting new tools; advanced proficiency in Microsoft Office.
• Experience with web content management systems and social intranet platforms.
• Familiarity with graphic design tools and an eye for visual communications.
• Highly organized, able to prioritize effectively and manage multiple tasks.
• Detail driven, thoughtful planner, and consistent follow through.
• Confident working with employees at every level, including senior leadership.
• Able to multitask in a fast paced environment, consistently meeting deadlines.
• Collaborative and solutions oriented, able to work across functional teams—including senior leaders—to advance communication initiatives.
• Self motivated and proactive, able to work both independently and as part of a team.
• Builds strong, trust based relationships across the organization and fosters a collaborative, long term partnership mindset.

Benefits

• Health insurance
• Equal opportunity employer
• Professional development opportunities
• Flexible working hours
• Hybrid work arrangements