Network Administrator managing Cisco and other network infrastructure for Bill Gosling Outsourcing. Ensuring network security, high availability and troubleshooting connectivity issues.
About the role
- Network Administrator Lead managing a team at AMERICAN SYSTEMS, ensuring enterprise network operations and compliance with regulatory standards.
Responsibilities
- Lead and manage a team of NOC personnel, including task oversight, timesheet approval, performance reviews, etc.
- Facilitate the weekly Network Operations meeting; review prior outages, upcoming maintenance, departmental incidents, and ensure items are captured in calendars and reports.
- Serve as Deputy ITOC Manager, participating in the on-call rotation and managing major IT incidents and daily operations calls when required.
- Oversee the installation, configuration, troubleshooting, and lifecycle management of network infrastructure (routers, switches, firewalls, DNS, DHCP, VPN, VLAN, Wi-Fi).
- Monitor and respond to network alerts, ensure incidents are accurately documented, and maintain up-to-date communications in Teams and stakeholder channels.
- Maintain network compliance through proper configuration, patching, change management, and adherence to security and regulatory standards.
- Analyze and report on network KPIs, author the monthly outage report, and present NOC performance in contract leadership briefings.
- Reassign incidents from the self-service dashboard to appropriate teams (NetOps, NetSec, NetMgt), and review firewall RITMs and overdue change requests.
- Perform scheduled administrative duties such as bi-monthly guest Wi-Fi password updates and annual accomplishments presentations.
- Collaborate with internal teams and customer leadership to ensure alignment on network health, operations planning, and incident response.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 5+ years of experience in network operations or infrastructure support
- 2+ years in a team leadership or management role
- Experience in installing, configuring, and maintaining Cisco network and/or security equipment
- Proficiency in network design documentation using Visio and Microsoft Office applications
- Knowledge of networking concepts, principles, and practices
- Experience with BGP, OSPF, and EIGRP routing protocols
- Familiarity with MPLS networks
- Ability to interpret and analyze packet captures, OSI model, cable plant systems, and data center architecture
Benefits
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
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