Provide administrative and operational support maximizing profitability at Desjardins. Serve as a technical expert and support various initiatives.
About the role
- Lodging Operations Manager overseeing day-to-day operations and guest experiences for American Alpine Club. Leading staff, managing scheduling, and ensuring facility readiness.
Responsibilities
- Oversee day-to-day operations of the Lodging Program
- Supervise onsite staff and manage daily operations
- Ensure facilities are guest-ready and deliver high-quality guest experiences
- Lead seasonal staff onboarding and supervision
- Manage scheduling and coverage
- Handle guest communication and service recovery
- Execute preventive maintenance programs and report trends to the Lodging Director
- Manage vendors, contractors, and emergency repairs
- Provide regular operational updates and participate in program improvement projects
Requirements
- 2+ years of demonstrated experience in management roles, preferably in a nonprofit, guest/member services, or similar organization
- Excellent leadership, team-building, and interpersonal skills
- Proven ability to develop and execute financial strategies, manage budgets, and meet established goals
- Strong problem-solving skills, with the ability to analyze complex situational information and make sound recommendations
- Exceptional written and verbal communication skills, with the ability to engage and collaborate with stakeholders at all levels
- Preferred: basic understanding of facilities management, located near a major airport
- Enjoy travel, ~25%
Benefits
- employer-paid medical (with reproductive and gender-affirming care)
- HSA
- dental
- vision
- life
- AD&D insurance
- short- and long-term disability insurance
- wellness program
- matching 401k retirement plan
- flexible work scheduling
- pro deals
- generous paid time off
- bonding leave
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