Provide support for deployment packages using MECM/SCCM concepts. Assist with OS upgrades and manage software installations for government customers.
Responsibilities
Provide support for creating and maintaining deployment packages using MECM/SCCM concepts.
Assist with building and monitoring deployment packages for OS Upgrades, device drivers, and software installations, patches, and upgrades under the guidance of senior engineers.
Assist in fulfilling requests for creation and deployment of desktop software packages and managing scheduled software patching and updates.
Support patching, application developing, and as required architect and design within MECM/SCCM.
Utilize deployment techniques, advertisements and software center restricted and public application publishing.
Leverage MECM/SCCM to provide security updates, cumulative rollups, hotfixes, and other updates as necessary to end user workstations.
Help maintain existing packages and add new packages as required in support of a large government customer base.
Troubleshoot failed MECM/SCCM deployments and MECM/SCCM health issues.
Troubleshoot unhealthy MECM/SCCM clients.
Ability to create and edit scripts in PowerShell, restrict features, and improve security.
Support the deployment of security updates/configurations, supporting Windows desktop images, and day to day support for the enterprise.
Collaborate with systems engineers on security updates, vulnerability patches, hotfixes and other updates or scripts to provide workarounds of fixes to user workstations and servers as required.
Communicates effectively with a wide variety of technical and non-technical audiences (both contractor and federal government employees).
Establish and maintain strong relationship with government customer.
Contribute to the development of documentation, SOPs, reports, and presentation slide decks.
Requirements
Associates or Experience
1-3 years of relevant experience or academic background (Help Desk/Site Technician)
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
Basic experience and understanding developing and deploying Software Packages and Applications for workstations and laptops using MECM/SCCM and Software Center
Familiarity and understanding of AD, Forest, and domain environments including Group and Local Policies, filters, groups, login scripts and registry (Windows)
Ability to coordinate system drivers and software application updates
Experience with TrackIT or similar ticketing system
Microsoft Office 365 and Windows O/S working experience
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