IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Junior IT Operations Analyst supporting service availability in European financial market management. Focused on incident resolution and maintenance of operational procedures as part of a hybrid role.
Responsibilities
- Support the availability and stability of services in the European market by monitoring production and test environments.
- Assist in resolving operational alerts and incidents.
- Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
- Participate in the execution of critical incident procedures and the preparation of post-incident reports.
- Contribute to the creation and maintenance of operational procedures and knowledge articles.
Requirements
- Operating Systems: RedHat, Linux, Windows Server, Openshift.
- Cloud & Microservices: AWS, Azure, Microservices, Lambdas.
- Monitoring Tools: Logic Monitor, Nagios, Grafana, Kibana.
- Scripting / Automation: Bash and Python.
- Databases: Basic knowledge of DB and troubleshooting.
- Networking: Basic understanding and troubleshooting skills.
- Linux Commands: Experience with administration and maintenance commands.
- Scheduling Tools: Tidle.
- Knowledge of ITIL and service management best practices.
- Familiarity with ticketing tools, preferably JIRA.
- Bachelor’s degree in Computer Engineering or related field.
- Strong communication skills and ability to prioritize tasks.
- Motivated to learn and develop IT operations skills.
- Strong analytical and problem-solving skills, with attention to detail.
- Good communication skills in English.
- Ability to work in a fast-paced, 24/7 operational environment (including shift work, if required).
Benefits
- Hybrid work (Porto).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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