Technical Support Specialist in travel tech leading resolutions for partner incidents and conducting complex technical analysis for global customers. Collaborating with internal and external teams to enhance the customer experience.
About the role
- Middleware Support Analyst ensuring performance and maintenance of HCL DX Portal environments for Almaviva Solutions. Requires experience in cloud computing, Linux, and LDAP integrations.
Responsibilities
- Responsible for the administration and maintenance of HCL DX Portal environments, ensuring their availability, performance, and integrity.
- Work across the full lifecycle of the environment — from installation and configuration to monitoring, updates, and migration.
- Preparation of monthly availability and capacity reports.
- Installation and configuration of system components.
- Analysis and resolution of issues (troubleshooting).
- Performance analysis and optimization (tuning).
- Vertical and horizontal clustering.
- Administration of integrations with LDAP.
- Execution of product updates and environment migrations.
- Customizations and specialized technical support.
Requirements
- Knowledge of HCL DX Portal (installation, configuration, troubleshooting, tuning, and customizations).
- Basic knowledge of LDAP and its integration with HCL DX Portal.
- Strong knowledge of Kubernetes/OpenShift, Linux, and Windows.
- Experience with database integrations.
- Experience with Google Cloud (GCP) and other cloud providers (AWS, Azure, IBM, etc.).
- Education: Bachelor’s degree in Information Technology or a related field.
Benefits
- Health Insurance
- Meal Allowance
- Transportation Allowance (if the role is hybrid or on-site)
- Childcare Assistance
- Life Insurance
- Profit Sharing (PLR)
- Psychological Support
- Employee Referral Program with rewards for successful referrals
- Partnerships with educational institutions for English/Spanish courses, postgraduate programs, and technical courses
- SESC / SENAC partnerships
- Dental Plan
- GYMPASS
- Veloe
- Discount on Magna Sistemas insurance
- Employee Discount Club and much more 😊
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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