Technical Support Engineer engaging with customers to resolve cloud platform issues. Collaborating with R&D teams in Rotterdam while supporting customer success.
About the role
- Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
Responsibilities
- Provide support to clients, resolving technical, operational, and commercial inquiries
- Manage support tickets and follow up until resolution
- Escalate complex issues to the corresponding team when necessary
- Document every client interaction in our management tools
- Identify opportunities for improvement in customer service processes
- Collaborate with other departments (commercial, finance, technology) to seek continuous process improvement
- Maintain up-to-date knowledge of our products/services
Requirements
- Previous experience in customer service or technical support roles (minimum 1-2 years).
- Excellent verbal and written communication skills.
- Problem-solving orientation and a proactive approach.
- Ability to work autonomously and as part of a team.
- Advanced English level.
- Knowledge of Meta Ads
Benefits
- Support each other in a collaborative environment
- Opportunities for professional development and growth.
- Flexible and adaptable workplace.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Support & Installation Engineer specializing in installation and technical support for lift technology. Working with Syntium products and providing customer assistance across the UK.
Engineer providing advanced support for video distribution platforms at Consort Group. Responsible for operational conditions and technical support in audiovisual environment.
T2 Support Engineer managing complex technical cases for a global security company in EMEA. Collaborating with teams to resolve issues and maintain customer satisfaction.
Senior Customer Support Engineer focusing on delivering post - sales support for Incorta's business intelligence platform. Resolving technical inquiries and assisting Support engineers in troubleshooting complex issues.
Technical Support Engineer resolving technical issues for HackerRank's enterprise SaaS platform. Driving prioritization with engineering and providing customer - focused solutions.
Senior Software Support Engineer leading resolutions for software, hardware, and network issues at CELUM. Fostering collaboration and continuous improvement within support and operations teams.
IT Support Analyst providing strategic IT support for nearly 1000 employees at Multiverse. Collaborating on IT projects and enhancing employee experience through process improvements.
Application Support Analyst focused on analyzing reports and managing service requests related to data governance in Makati City. Involving collaboration with stakeholders for data issue resolution.
IT Support Engineer responsible for managing user support and training on systems. Working in a hybrid setting with an international team at Forterro.