Position as Mitarbeiter Payment Operations at secupay AG in Germany managing payment processes and customer inquiries. A hybrid role with responsibilities in funding and project oversight.
About the role
- Process Improvement Analyst supporting Ajaib's operational excellence through collaborative solution design and monitoring metrics. Focused on identifying gaps and improving workflows in a fintech environment.
Responsibilities
- Assist in monitoring operational KPIs to identify trends and areas where efficiency can be improved.
- Diagnose root causes of gaps, focusing on both process design and tools
- Help design and propose comprehensive solutions, incorporating new tools, features, standard operating procedures (SOP), automation, and manpower training as necessary.
- Collaborate with stakeholders from various departments, including Data, Product, Engineering, and Compliance, drive and deliver effective solutions.
- Implement solutions and closely monitor metrics to ensure sustained improvements.
- Build and maintain monitoring dashboards and a regular cadence to proactively maintain and optimize operational metrics.
- Proactively collecting improvement ideas from other operational departments
Requirements
- Bachelor’s Degree in Engineering, Business, Finance, IT, or Mathematics.
- We are looking for early professionals with 1-2 years of experience in operations, finance, consulting, tech startups, banking, or project management.
- A strong desire to explore and master new skills (e.g.,Data Analysis, AI Prompting, Salesforce, etc.)
- Proficiency in Microsoft Excel (vlookup, pivot tables, basic logic formulas) is required. Familiarity with data visualization tools like Tableau is a significant plus.
- Ability to gather, organize, and interpret data. Comfortable in turning data into a summary that highlights operational problems.
- High attention to detail with ability to follow SOP accurately to support daily operational tasks.
- Proficiency in both English and Bahasa
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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