Serve as a communications coordinator for Air Methods Communications, managing flight-related calls and coordinating with healthcare providers. Train new employees and ensure compliance with procedures.
Responsibilities
Responsible to serve as a communications coordinator between all customers of Air Methods Communications (AirCom)
Coordinate all flight coordination information, including computer data entry
Responsible for flight following from lift off to touch down, following all FAA and company regulations
Responsible for initial communications of public, private and flight-related calls coming into AirCom
Responsible for communications between pre-hospital health care providers and the receiving institutions
Promote communication between Communications Specialists, members of Flight team and outside agencies
Assist in training new employees
Other Duties as assigned.
Requirements
High school diploma or general education degree (GED)
One to two years’ related experience and/or training
1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
Ability to present a professional image on the telephone and radio
Ability to multi-task efficiently
Works in a fast-paced environment on multiple projects
Strong attention for detail
Advanced customer service and phone skills
Excellent written and verbal communication skills
Strong interpersonal skills and a high degree of collaboration at all levels
Computer Skills: Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook
Certificates, Licenses, Registrations: NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred
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