Provide expert guidance on Adobe's AEM Cloud services, ensuring successful customer transitions and optimizations. Collaborate closely with internal teams and clients for exceptional service delivery.
About the role
- Customer Order Manager ensuring client satisfaction and managing orders for helicopter blades at Airbus. Collaborating closely with technical support and front office teams at Paris-Le Bourget.
Responsibilities
- Verification and daily management of new orders in our information system.
- Management of a repair backlog for a given customer portfolio.
- Technical and contractual screening of orders to determine the repair flow or commercial proposal.
- Preparation of commercial offers (product exchange, resale of used parts) and drafting repair quotes.
- Management of disputes (documentation, technical, logistics and commercial) and updating estimated delivery dates.
Requirements
- Holder of at least a Bac +2 (BTS, DUT, DEUG) in Logistics or Customer Relations.
- Proven experience in sales administration of at least 2 years.
- Proficient with computer tools (Google Suite).
- Prior experience with an ERP system is mandatory, ideally SAP.
- Good level of English required (spoken, reading and writing).
Benefits
- Competitive package: Attractive salary, profit-sharing, employee participation and savings/shareholding plan.
- Flexible remote work, additional days off, healthcare and insurance coverage.
- Access to over 10,000 training courses and opportunities for national or international mobility.
- Active Works Council (CSE), company restaurant, gym, concierge services and transport facilities (shuttles, public transport reimbursement).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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