Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Implementation Consultant delivering HCM and Payroll solutions at Agilyx. Collaborating with clients and internal teams to meet project goals and customer satisfaction in Victoria, BC.
Responsibilities
- Delivering valued consultancy services to clients, ensuring objectives are met in accordance with the project management plans
- Providing consultancy and guidance on both best use of product functionality and good business practices
- Implementing and supporting Unit4 Business World and associated products
- Developing test scripts, communication, and training documentation deliverables
- Helping troubleshoot and resolve customer environment problems
- Showing commercial awareness in decisions, actions and communications
- Travel to customers sites across North America as required
Requirements
- Hold at least one Professional Qualification for example Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM)
- Tertiary qualified, preferably in a business, finance or IT related discipline or equivalent experience with 2-5 years’ experience in a similar role
- Experience in liaising directly with clients and their staff ideally in a consulting role
- Experience presenting, implementing and proving training on HCM or Payroll products ideally Unit4
- Ability to work under pressure and to deadlines
- Be customer focused, and take full accountability for delivery of outcomes
- Excellent planning and organizational skills
- A very high level of verbal and written communication skills
- Be able to take ownership of tasks and develop confidence with customers and colleagues
- Proficiency with MS Office Suite
- Ability to support change management initiatives
- Business Analysis skills (an asset)
- Willingness and ability to travel across North America (a valid drivers license)
Benefits
- Accommodations or adjustments during the recruitment process
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