IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Remote Support Engineer providing technical support for Agilent's chromatography products like GC, GCMS, LC, etc. Join an international team delivering remote assistance to life science customers.
Responsibilities
- Provide technical support to external customers utilizing remote diagnostic capabilities
- Identify customer issues and provide a high level of reactive and proactive technical services
- Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
- Remote trouble shooting on hardware and software
- Providing problem resolution to optimize the efficiency and uptime availability of customer systems
Requirements
- University Degree in Chemistry or Life Sciences based discipline
- Hands-on experience with chromatography and spectrometry analytical techniques such as GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES
- Full proficiency in English and Italian
Benefits
- Company pension scheme
- Yearly company bonus
- Private health care
- Stock purchase plan
- Medical & life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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