Electrical Engineer designing, building, testing, and maintaining electrical power systems for Telent's critical infrastructure. Hybrid role with on - site requirements at Warwick HQ and UK Rail sites.
About the role
- Resident Engineer role at AGFA HealthCare based in Dubai, delivering technical services and support for healthcare systems. Collaborating with customers and internal teams to ensure optimal system performance.
Responsibilities
- Provide hands-on technical support, system maintenance, troubleshooting, and issue resolution in accordance with agreed service levels.
- Collaborate with the customer’s technical and operational teams to ensure optimal system performance, service continuity, and compliance with contractual obligations.
- Escalate problems to 2nd and 3rd tier support when necessary.
- Perform preventive/corrective maintenance on equipment.
- Assist internal and external customers on-site and remotely on technical questions and issues.
- Identify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required.
Requirements
- 2-5 years previous work experience in a technical customer support role in a healthcare/hospital or IT environment
- 1-2 years of experience in RIS/PACs are an advantage
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Experience troubleshooting and responding to customer concerns.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner with both internal and external customers
- Customer service skills and orientation, including the demonstrated ability to work constructively with both internal and external customers
- Good knowledge of IT solutions, ideally in a healthcare IT environment
- Experience in providing IT helpdesk services and knowledge of networks, hardware, operating systems, VMware, remote connectivity and security
- Good knowledge of Oracle and MS SQL databases
- Knowledge of healthcare standards (e.g. DICOM, HL7) is an asset
- You have superior multitasking skills and are stress resistant
- Fluent in written and spoken English, additional language skills are an asset.
Benefits
- A job in international European organization
- Competitive salary and benefits
- Training and career development programs
- To work with a professional, talented team of individuals
- Be part of our innovative power and shape the future with us!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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