Medior/Senior CDD Analyst ensuring compliance with CDD, AML, and internal policies in Prague. Lead client onboarding and review while collaborating with Compliance and other teams to improve processes.
About the role
- Analista de Atendimento B2B managing customer incident requests for B2B clients at V.tal. Ensuring effective communication and process optimization for customer satisfaction.
Responsibilities
- Inform clients about incident status, deadlines, and ongoing actions.
- Coordinate remediation efforts between internal teams and third parties.
- Open and monitor repair and incident tickets.
- Ensure compliance with contractual SLAs and operational KPIs.
- Identify risks and propose action plans for mitigation.
Requirements
- Experience in customer service or technical customer support.
- Clear, concise, solution-oriented communication skills.
- Intermediate Excel (dashboards, pivot tables, filtering).
- Familiarity with ticketing systems and CRM.
- Ability to perform under pressure and a strong sense of urgency.
- Previous experience in telecom/ISP/Datacom (advantage).
- Technical knowledge of: IP networks, Metro Ethernet, FTTH, backbone, last-mile (advantage).
- Knowledge of ITIL (Incidents / Problems / Changes) (advantage).
- Experience with corporate B2B clients (advantage).
- English or Spanish (advantage).
- Degree in Information Technology, Business Administration, or Engineering.
Benefits
- Meal and/or Food Allowance
- Transportation Allowance
- Medical Insurance
- Dental Insurance
- Life Insurance
- Private Pension Plan
- Profit-Sharing Program (PPR)
- Pharmacy Benefit
- Childcare Assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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