Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Operations Consultant at Aflac overseeing process improvement for business operations and collaborating with teams. Requires project management expertise and strong communication skills in a hybrid work environment.
Responsibilities
- responsible for medium to large-scale business initiatives/projects within Operations; utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit
- assists management with resolving process inefficiencies via process improvement events
- acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows
- develops training plans, including the identification of resource needs
- assists the management team with setting goals and objectives as they pertain to training development
- provides coaching to less experienced staff
- works with department to develop and maintains quality controls; assists with department reporting to ensure data integrity
Requirements
- Bachelor's Degree in a related field
- 5 - 6 years of professional job-related work experience in process improvement or project management
- an equivalent combination of education and experience
- demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
- proficient in process improvement techniques; diagnostic and creative problem-solving skills; excellent analytical, facilitation and negotiation skills
- working knowledge of system development life cycle, business capabilities framework, and business process re-engineering
- strong consultative skill set including problem identification, solution development, and selling the solution to customers
- excellent presentation, oral, and written communications skills
- classroom management skills
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
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