Claims Manager assisting claimants with paid leave of absence requests and guiding them through the process at Aflac. Processing paperwork following established procedures and ensuring timely and accurate management responses.
Responsibilities
Assists claimants with paid leave of absence requests and guides them through the leave process
Processes all leave of absence paperwork according to established procedures and laws
Provides timely and accurate responses to associates and all levels of management
Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions
Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
Coordinates correspondence, forms, and other documents via the claim system
Generates reports as required; maintains files, inputs and analyzes data
Assists management with leave of absence situations
Requirements
High School Diploma or Equivalent
1 - 2 years of professional job-related experience
Excellent customer service skills
Strong communication skills – written, verbal, persuasion, motivation
Ability to manage business expectations and resolve concerns
Knowledge of absence management industry
Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus
Knowledge of medical disability management preferred
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed performance competencies
Benefits
medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
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