Director of Strategic Communications for Blue Cross NC developing and executing enterprise communications strategies. Leading cross - functional teams and advising senior leaders to strengthen organizational reputation and trust.
About the role
- Head of External Communications leading customer engagement and brand strategy at Affinity Water. Collaborate with teams, manage campaigns, and influence executive decisions in a hybrid environment.
Responsibilities
- Define and manage brand strategy, tone of voice, and voice of the customer across all external communications
- Ensure communications are consistent, accessible, and mapped to customer journeys
- Lead campaigns, events, digital content, and social communications that build engagement and trust
- Collaborate with senior leaders and manage external agencies to deliver high-quality campaigns
- Maintain governance frameworks and use data and insight to drive continuous improvement
Requirements
- Senior leadership in brand, marketing, events, or customer communications
- Strong digital, social media, and campaign experience
- Excellent written, editorial, and presentation skills
- Experience influencing Executive and Board-level stakeholders
- Passion for customers, sustainability, and organisational purpose
- Understanding of customer journeys in service-based organisations (desirable)
- Experience in regulated environments (e.g. Ofwat) (desirable)
- Track record of delivering large-scale campaigns and managing agencies (desirable)
Benefits
- Car allowance
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the Senior Manager bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
- Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form.
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