Senior CX Researcher leading end - to - end Customer Experience research programmes at a major organization. Partnering with various leaders to influence and improve customer experiences.
AU
Hybrid Customer Service Representative
Posted last month
About the role
- Member Advisor facilitating financial transactions and online banking support at Affinity Plus Federal Credit Union. Building strong member relationships through excellent customer service and support.
Responsibilities
- Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
- Provide education to our members on self-serve options
- Verify endorsements and proper identification on deposit transactions
- Execute wire or ACH transferring of funds
- Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
- Balance and maintain personal cash drawer and branch vault
Requirements
- 1+ years of customer service or professional experience working with people and/or cash handling experience required
- Aptitude to work independently as well as part of a team
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment
- Intermediate computer skills and the ability to navigate between multiple systems with ease
Benefits
- low-cost medical, dental and vision insurance coverage options
- sick time hours frontloaded
- paid leave options
- monthly wellness benefit
- immediate 401K matching up to 5%
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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