Senior Technical Solutions Specialist responsible for gathering and implementing payment solutions for public sector clients. Collaborating with cross - functional teams to drive customer satisfaction in a hybrid role.
About the role
- Senior Solutions Engineer working with AeroVect on customer workflows for cargo and baggage operations. Analyzing efficiency and safety at busy airports.
Responsibilities
- Analyze customer workflows and routes, and propose improvements to increase efficiency, productivity, and safety.
- Collaborate with customers and internal engineering teams to design, develop, and implement innovative workflows.
- Act as a bridge between the customer and engineering teams to effectively and efficiently integrate our automation solutions.
- Create and present technical roadmaps, workflows, and ROI analyses to both internal stakeholders and customers.
- Serve as a trusted advisor to customers, building strong relationships and ensuring satisfaction with AeroVect’s solutions.
- Work with the sales team to assess customer requirements and provide technical insights during discovery and solution design phases.
- Conduct in-person site visits to understand existing workflows and help customers visualize how AeroVect’s technology integrates into and improves their operations.
- 25% travel (domestic & international) may be required.
Requirements
- Bachelor’s Degree in Engineering (Industrial Engineering, Mechanical Engineering, Systems Engineering, or related field preferred).
- Strong understanding of logistics, automation and robotics, and operational processes, with the ability to analyze and optimize workflows for customer operations.
- Experience working with technical teams to lead the delivery of innovative, customer-focused solutions from start to finish.
- Proven ability to build strong relationships with customers and internal teams.
- Familiarity with workflow integration and process optimization tools.
- Ability to communicate complex technical concepts to both technical and non-technical audiences, including developing and presenting ROI analysis and process improvement recommendations.
- Comfortable working in a fast-paced, collaborative environment, with a creative problem-solving mindset.
- Experience in ground handling operations or warehouse automation.
- Experience working in an earlier-stage startup.
Benefits
- Offers Equity
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Senior Technical Solutions Specialist responsible for implementing payment solutions for public sector. Collaborating with cross - functional teams to drive customer satisfaction and deliver exceptional client experiences.
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