Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
About the role
- Customer Support Assistant at Aegro, ensuring client satisfaction through effective problem resolution and service excellence. Contributing to a top rural management platform in Brazil.
Responsibilities
- Handle support requests across multiple channels, providing initial assistance and guiding customers quickly and efficiently.
- Assist with identifying and diagnosing basic technical issues, following established procedures.
- Record incidents and support interactions clearly and accurately in the ticketing system.
- Escalate complex issues to higher-level support.
- Keep customers informed about the status of their support requests.
- Participate in training to stay updated on the company's products and technologies.
- Collaborate with internal teams as needed to ensure customer requests are resolved fully and within expected timeframes.
Requirements
- Previous experience in online customer support;
- Technical course or ongoing degree in areas related to Information Technology, Agronomy, or similar (a plus);
- Strong verbal and written communication skills, patience, and empathy.
- Previous experience with ticketing and customer support systems such as HubSpot or Zendesk.
Benefits
- 🏙️ Hybrid model — 1 day per week on-site in Porto Alegre, RS and 4 days remote.
- 🚌 Transportation allowance (vale-transporte) — to support your mobility.
- 🍽️ Meal allowance or Caju meal benefit — freedom to use for groceries, restaurants, or delivery.
- 🏠 Home office support from Caju — extra assistance to cover electricity, internet, and make your workspace more comfortable.
- 🦷 Dental plan (national coverage) — for you and your family.
- 🩺 Bradesco health plan (national coverage) — no waiting period, so you and your family are covered from day one.
- 🧠 Caju Saúde — two complimentary sessions per month with psychologists and nutritionists for mental and physical wellbeing.
- 💪 Wellhub — easy access to gyms and wellness platforms for physical and mental wellbeing.
- 🎉 Birthday day off — one day off during your birthday month to celebrate however you like.
- 💳 Partnership with Creditas — access to loans with lower rates if you need financial breathing room.
- 🎓 Development support — hard and soft skills content to support your learning.
- 🚀 Referral program — refer great people to our team and earn a reward at Caju!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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