Analista de Suporte / Sustentação at CI&T focusing on system efficiency and incident resolution for the insurance market.
About the role
- Technical Supporter assisting customers with software-related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
Responsibilities
- Troubleshooting and resolving incidents
- Responding to technical questions about the software
- Updating on-site installed solutions
- Using modern software tools such as Zendesk, JIRA, TeamViewer and the telephone
Requirements
- Understanding of the technical operation of numerous systems and applications, including all associated components
- Willingness to continuously learn; knowledge gaps and an open error culture don't faze you
- Comfortable adopting the customer's perspective
- Fluent in German and English, both spoken and written, and in all other forms of interpersonal communication
Benefits
- Flexible work locations and working hours
- Commuter ticket subsidy: 80%
- Coverage of the Deutschlandticket
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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